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    • Home
    • ATM Solutions
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      • Genmega
      • Hantle USA
      • Nautilus Hyosung
      • Triton Systems
    • Common ATM Errors
    • Refer A Business
    • Contact Us
  • Home
  • ATM Solutions
    • ATM Benefits
    • ATM Security Enclosures
  • ATM Equipment
    • Genmega
    • Hantle USA
    • Nautilus Hyosung
    • Triton Systems
  • Common ATM Errors
  • Refer A Business
  • Contact Us

solutions to common atm errors

20002 Low Cash

20012 Receipt Feed Lever Open

20010 Receipt Paper Jam

Solution: Replenish the Cash

Low cash warning sensor on the dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.

20010 Receipt Paper Jam

20012 Receipt Feed Lever Open

20010 Receipt Paper Jam

Solution:  Remove Jammed Paper 

Release the receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases, you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.

20012 Receipt Feed Lever Open

20012 Receipt Feed Lever Open

20012 Receipt Feed Lever Open

 Solution: Close the Feed Lever on the Printer

Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.

20013 Receipt Paper Empty

Axxx1 Receipt Printer Feed Lever Open – During Operation.

20012 Receipt Feed Lever Open

 Solution: Replenish the Paper Roll

Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.

2xx15 Cash Dispenser Detects Bills Prior to Dispensing

Axxx1 Receipt Printer Feed Lever Open – During Operation.

Axxx1 Receipt Printer Feed Lever Open – During Operation.

Solution:  Remove Any Jammed Bills From the Dispenser


Axxx1 Receipt Printer Feed Lever Open – During Operation.

Axxx1 Receipt Printer Feed Lever Open – During Operation.

Axxx1 Receipt Printer Feed Lever Open – During Operation.

Solution: Close the Feed Lever on the Printer

CDN04 CDU Connection Failure

20001 Unable to Detect Cassette

D1704 Modem Connection Error

Solution: Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights)

D1704 Modem Connection Error

20001 Unable to Detect Cassette

D1704 Modem Connection Error

Solution: Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

20001 Unable to Detect Cassette

20001 Unable to Detect Cassette

20001 Unable to Detect Cassette

Solution: Remove and replace the cassette. Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.

20003 Reject Bin is Full

20003 Reject Bin is Full

20001 Unable to Detect Cassette

Solution: Empty reject bin- if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.

20004 Vault Door is Open

20003 Reject Bin is Full

20004 Vault Door is Open

Solution: This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.

20005 CDU Type Mismatch

20003 Reject Bin is Full

20004 Vault Door is Open

Solution: CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.

C0022 1st Cassette Inlet Sensor Not Cleared

C0022 1st Cassette Inlet Sensor Not Cleared

C0022 1st Cassette Inlet Sensor Not Cleared

Solution: Check Dispenser and Cassette for Jammed Bills

C004D 1st Cassette Not Inserted

C0022 1st Cassette Inlet Sensor Not Cleared

C0022 1st Cassette Inlet Sensor Not Cleared

Solution: Check Cassette and Verify That It’s Inserted Properly 

 Reset the cassette, check position of microswitch on right rear wall of cassette bay in the

dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.

MB1000 check condition of the clutch alignment screw.

D0300 Modem Is Not Responding

C0022 1st Cassette Inlet Sensor Not Cleared

D2100 Modem Initializing Error

Solution: Verify Modem Function

 

Use diagnostic or modem test to test modem. If error is persistent, modem may be

defective.

D2100 Modem Initializing Error

F0001 Current Number of Bill is 0

D2100 Modem Initializing Error

Solution: Check Modem

 

Check modem in diagnostics or modem test. If persistent, it could be a defective modem.

Note: If the modem is defective, this error will most likely occur frequently. One or two

instances of this error does not usually indicate a defective part.

F0001 Current Number of Bill is 0

F0001 Current Number of Bill is 0

F0001 Current Number of Bill is 0

Solution: Load Notes Into the Cash Cassette. 

Use the Add Cassette function in Settlement. 

Axxx3 Receipt Paper Jam

F0001 Current Number of Bill is 0

F0001 Current Number of Bill is 0

 Solution:  Remove Jammed Paper 

Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams. 

20014 Thermal Printer is Overheated

20215 CDU Detects Bills Prior to Dispensing

20215 CDU Detects Bills Prior to Dispensing

Solution: If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

20215 CDU Detects Bills Prior to Dispensing

20215 CDU Detects Bills Prior to Dispensing

20215 CDU Detects Bills Prior to Dispensing

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21315 CDU Detects Bills Prior to Dispensing

20215 CDU Detects Bills Prior to Dispensing

21315 CDU Detects Bills Prior to Dispensing

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21A15 CDU Detects Bills Prior to Dispensing

24A15 CDU Detects Bills Prior to Dispensing

21315 CDU Detects Bills Prior to Dispensing

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21B15 CDU Detects Bills Prior to Dispensing

24A15 CDU Detects Bills Prior to Dispensing

24A15 CDU Detects Bills Prior to Dispensing

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

24A15 CDU Detects Bills Prior to Dispensing

24A15 CDU Detects Bills Prior to Dispensing

24A15 CDU Detects Bills Prior to Dispensing

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

ATM Error Code not listed?

Genmega ATM Error Codes

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MPS ATM Services

1701 Delco Park Drive, Kettering, OH 45420, US

(800) 454-3158

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