solutions to common atm errors

20002 Low Cash

Solution: Replenish the Cash

 If using less than 75 bills, disable the “Low Cash Warning” in the Transaction Setup Menu. 

20010 Receipt Paper Jam

Solution:  Remove Jammed Paper 

 Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams. 

20012 Receipt Feed Lever Open

 Solution: Close the Feed Lever on the Printer

20013 Receipt Paper Empty

 Solution: Replenish the Paper Roll

2xx15 Cash Dispenser Detects Bills Prior to Dispensing

Solution:  Remove Any Jammed Bills From the Dispenser


Axxx1 Receipt Printer Feed Lever Open – During Operation.

Solution: Close the Feed Lever on the Printer

C0022 1st Cassette Inlet Sensor Not Cleared

Solution: Check Dispenser and Cassette for Jammed Bills

C004D 1st Cassette Not Inserted

Solution: Check Cassette and Verify That It’s Inserted Properly 

D0300 Modem Is Not Responding

Solution: Verify Modem Function

D2100 Modem Initializing Error

Solution: Check Modem

F0001 Current Number of Bill is 0

Solution: Load Notes Into the Cash Cassette. 

Use the Add Cassette function in Settlement. 

Axxx3 Receipt Paper Jam

 Solution:  Remove Jammed Paper 

Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams.