Solution: Replenish the Cash

Low cash warning sensor on the dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.

Solution: Remove Jammed Paper

Release the receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases, you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.

Solution: Close the Feed Lever on the Printer

Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.

Solution: Replenish the Paper Roll

Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.

Solution: Remove Any Jammed Bills From the Dispenser

Solution: Close the Feed Lever on the Printer

Solution: Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights)

Solution: Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

Solution: Remove and replace the cassette. Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.

Solution: Empty reject bin- if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.

Solution: This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.

Solution: CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.

Solution: Check Dispenser and Cassette for Jammed Bills

Solution: Check Cassette and Verify That It’s Inserted Properly

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.

Solution: Verify Modem Function

Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.

Solution: Check Modem

Check modem in diagnostics or modem test. If persistent, it could be a defective modem.

Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

Solution: Load Notes Into the Cash Cassette.

Use the Add Cassette function in Settlement.

Solution: Remove Jammed Paper

Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams.

Solution: If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

Solution: This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.